Our Commitment to Protecting your privacy
NBI is committed to protecting your right to privacy. We abide by the Federal Privacy Act 1988 (The Privacy Act) and the Australian Privacy Principles.
We do not sell, rent or trade the information that we collect. We maintain the necessary internal control systems to ensure that information is secure.
Collection of Information
We collect personal information about individuals directly from the individual or authorised representative. We only collect information for a purpose that relates directly to our functions and activities as a services provider. We understand that you may not want to provide information to us. The information we request of you is relevant to providing you with the services you need. If you choose not to provide us with some or all of the information we request, we may not be able to provide you with the services you require.
Use and Disclosure
We will use and disclose your personal information only for the purpose for which it was collected or for any other purpose that is directly related to our functions and activities as a service provider or otherwise permitted at law.
Changing and accessing your information
We take reasonable steps to make sure the information we collect and use is accurate and up to date. Contact us on the details below to request a change or access to your information
Making a complaint
You may make a complaint about our handling of your personal information, including if you think we have breached the Privacy Act, by contacting our CEO by email, letter or phone. We will generally acknowledge your request within 7 days and respond within 30 days after your request is made or let you know what the next steps are for resolving your complaint.
If we are unable to resolve your complaint, you may wish to contact the Office of the Australian Information Commissioner at the details set out below, which will be able to provide you with information about your other options.
How to Contact us:
Please address your query or complaint to the Operations Manager
Phone: 02 8976 2850
Address: 2 Jacksons Road, Warriewood NSW 2102
If you would like to obtain additional information on your privacy rights and how you can enforce them, you can visit the website of the Office of the Australian Information Commissioner at: www.privacy.gov.au or http://oaic.gov.au